Freddy didn't start out as a dog. When we picked him up from Farfel's Farm & Rescue on July 16, 2020, he was nothing but a quivering, biting diarrhea-producer. (You can read about those early days, when his name was Nolan, here.)

He would barely come out of his crate. He would barely eat. Every toileting excursion (with a leash because we had no enclosed yard at the time) was either harrowing or exhausting—usually both. He would spin around and try to escape his harness. He would fearfully listen to every noise as if it were an approaching lion or bomb squad. He always kept his tail tucked firmly between his legs and would shrink away if you tried to touch him.

This went on for a long, long time. When Freddy finally dared to emerge from his crate, he wouldn't walk more than a few feet. He was terrified of hard floors, so he stayed on the carpet. Carpet that he soiled more times than I can count.

After something like a week, we saw his tail start to go up. After about a month, he was bold enough to go into our kitchen. The first time we heard him bark, we were utterly shocked.

Slowly, slowly, over the months, he continued to improve. He learned to sniff around the kitchen floor to find all the bits of food that seem to fall there. He learned the joys of a belly rub. He began to tolerate walks. Eventually, I was able to pick him up.

In March of 2021, we moved to a house with a fenced-in backyard, and that made a tremendous difference. Freddy started to explore. He began playing with the squirrels who love to taunt him. He ate things he shouldn't. He rolled around in substances he thought smelled beautiful. He got baths. 

Last month, he survived a night of boarding when we went out of town. He went to the vet and got immunizations without incident. And about a week ago, he got his final dose of Prozac, which he'd been on since the early days.

There remained just one more hurdle.

Both the condo we used to live in and the house we're in now have more than one story. But Freddy had never once made it up or down an entire flight of stairs.

Until this past Sunday, July 11, 2021, that is. On that day, my husband and I sat on the basement stairs together and encouraged Freddy to come down a few steps. Oh, but he wanted to. But he wouldn't. He couldn't. Until later that night, when I was in the basement doing laundry, and I noticed that I had surprise company: a little thirteen-pound terrier mutt who had conquered his final limitation.

​Congratulations, Freddy! You were worth the wait.

Gravel. Goose down. Sawdust. Hay. These are just a few of the generic commodities you could stuff into a pillowcase, if you were so inclined. Any of it would become the pillowcase’s content.

When someone asks for “content” for a website or social media post, they’re essentially saying, “I don’t care what you put in there, just fill it up.” The gist is, “I need this empty space to stop being empty.”

Whoever came up with the term content sure didn’t appreciate the power of language. They didn’t recognize its ability to grab attention, stoke emotions, change minds, and incite action. The coiner of content wasn’t a writer—and probably not much of a reader. They surely won’t read this particular, erm…“content,” so I could probably take this opportunity to call them a troglodyte or doo-doo head.

But I’d never.
​
Now, as a copywriter, I should point out that originally, the term “copy” wasn’t all that great, either. The word hearkens back to the poor hunched, eye-strained scribes who spent their days and candlelit nights meticulously copying documents and books by hand. They had to write a copious amount of text. The root of both copy and copious is the Latin word copia, meaning abundance. It’s the same copia we see in our Thanksgiving-centric cornucopia—“horn of plenty.” (See below.)

But copywriters don’t copy. (The ethical ones don’t, anyway.) We write the words that get reproduced by printing presses or computer monitors. We create original text that’s worthy of wide distribution.

What we don’t write—or certainly shouldn’t—is mere fluff and filler. That would be no better than the common placeholder text “Lorem ipsum dolor sit amet….” (That wording is called “Greek,” but it isn’t Greek. It’s some slightly mangled Latin from a treatise published by Cicero in 45 BC.)

Whether copywriters are writing ads or emails, posters or packaging, blogs or scripts or tweets, our words are meant to have impact. The sentences we so carefully craft are not inert stuffing; they accomplish goals. They tell stories. Gain interest. Build trust. Make sales.

Good writing does not, as the name content implies, merely fill a void.

Almost any name would have been better than content. Fuel, maybe. Magic, or gold. Honestly, I’d settle for the simple term that evokes all of that power and value to me: just words.

But we could have come up with something else. Splendor? Sparkle? Voltage? Vim? How about lexi, which sounds like sexy but is rooted in the Greek lexikos, “pertaining to words”?

No matter what, whoever came up with content should have hired a writer.
​
What would you have called “content,” given the chance?

Someone from Mumbai just sent me a message on LinkedIn. He wanted to show me a writing error he’d spotted. The allegedly misused word was oversight.

Uh-oh, I thought: Janus word.

I read the problematic sentence, and sure enough—there was no error. Just English being wacky again.

I explained that oversight has two different meanings that are essentially opposites. You can make an oversight if you’re sloppy (overlooking something); conversely, if you’re extremely reliable, you might be granted the oversight (supervision) of an entire department or company. So you might say there’s a bad kind of oversight and a good one.

Thanks, English.

Similarly, in the springtime, you might seed a garden (place seeds in the soil). But after you grow a cucumber, you might want to seed it (remove the seeds) before you cut it up for your salad.

You might dust your tiramisu with cocoa powder (that is, add a dusting of it); you might also need to dust your furniture (remove the dust).

If you permit some sort of behavior, you sanction it. But if you don’t permit it, you might threaten sanctions as punishment.

It’s no wonder these types of words are called Janus words. The Roman god Janus had two faces, as in the statue above. (Side note—January is named after Janus, too.)

These words are also called contronyms and auto-antonyms and a few other terms you can learn about on Wikipedia and elsewhere.

If you peruse an article about Janus words, that means you examine it very attentively. But it also means that you just skim it in a cursory manner.

Do you have any favorite Janus words?

Apostrophes tolerate a lot of abuse. They get stuck into words where they don’t belong and left out of words where they do belong. They frequently get recruited for pluralizing words they have absolutely no business pluralizing.

Watch out: Apostrophes get their revenge for this mistreatment with an act of subversion I’ll call the smart quote flip.

​Let me explain.

So-called smart quotes are provided as an act of automatic typographic beautification by our electronic devices. The smart quotes feature…

But this automation tends to backfire when you type an apostrophe (which can also serve as a single quote) at the beginning of a word to signal that you’ve removed  letters or digits.

This will make some of your readers clench their teeth, which I’m sure you’d like to avoid. So I’m going to tell you how to discipline your errant apostrophes and ensure that they maintain their correct orientation.

Step 2: Once you’ve achieved a proper left-curving apostrophe, you can go back and insert the missing space.

But wait! What if you don’t have a preceding word to wrap your apostrophe around? This is where the following suggestion from reader Adrienne Charlton works well.

Solution #3: Type two apostrophes, then tidy up.

Just tap-tap that apostrophe key and then erase the first character.

Whichever approach you use, I do hope you’ll make the effort to keep every apostrophe in its correct orientation, showing the world its best side.

And now, go forth and apostrophize (real word) with confidence.

PS: Beyond preventing AFS (Apostrophe Flipping Syndrome), I encourage you to pay close attention to all your apostrophes, placing them only where they’re needed. If you’d like help with such endeavors, consider signing up for my weekly email. You’ll learn, among other things, when to use its and when to use it’s; when you want lets and when you want let’s.

Look, it was a long time ago. It was a decision made with my heart, not my head. And Lisa Perez didn't deserve them.

Here's what I remember.

I must have been something like six years old. Lisa Perez, who was about my age, had two adorable new puppies with her in front of her house—a black one and a beige one. Were the puppies in a box? Was Lisa holding them? I'm not sure. What I recall is that she claimed to have found them, and she told me in a sort of braggy way, "My mom says if I don't find who they belong to, I get to keep them."

Oh, no. That could not happen.

Lisa Perez shouldn't simply get to keep two tiny, out-of-the-blue, windfall puppies. And her mother probably hadn't actually given her permission, anyway. Lisa was a known teller of falsehoods. She had once pointed at some velvety moss growing on a rock and assured me it was gravity.

So, within a matter of seconds, I took action.

I started running down the street toward my house while calling, "Here, puppies! Here, puppies!"

And they ran after me! Clearly, they sensed who would make a better owner.

I don't know what ensued between the Perez parents and my own, if anything. All I know is that my Great Dog Robbery was successful, and I got to keep that pair of scruffy little curs.

My much older brothers named them Ralph and Floyd. But I often continued to refer to them as simply "puppies."​

​My career as a criminal was short, but it served me well.

Like just about everything else "in the time of COVID," adopting a dog is tricky. No more casually visiting shelters and interacting with a multitude of pups in person. You have to search online and make appointments. You have to meet dogs with half of your face covered and the smell of sanitizer on your hands.

And because everyone is stuck at home, a lot of people—particularly in Colorado—are adopting dogs right now. Inventory is tight. Dogs are flying off the proverbial shelves.

For example, a month or two ago, my husband (Bob) and I found a dog we liked down in Denver. Right before we got in the car for the long drive down (which would prove particularly trafficky and unpleasant that day), we called to make sure the dog was still available. He was. But by the time we arrived at the shelter, the dog was gone.

There were technical troubles with the application. There were emails and phone calls. But before too long ... success! We were deemed fit dog-parents. Before we could even meet this 14-pound creature (he was still in New Mexico), I paid $509.66, signed a contract, and began counting the minutes until we could pick him up.

We knew he'd be exhausted when we went to get him from Farfel's Farm & Rescue in Boulder. He would be coming straight from the vehicle transporting him and other dogs from Texas and New Mexico.

But things were worse than we'd anticipated.

"There's been a little incident," the woman behind the desk at Farfel's let us know when we arrived for our pickup appointment. The "incident" involved a frightened Nolan and a well-intentioned human trying to pick him up. And, well, a bite. (Dog-on-human, if you're wondering.)

OK. So now we were picking up a "dog that bites." But whatever— we were OK with that. (Just look at his picture.) It was decided that Nolan would stay in his dog crate so we could spare him the stress of taking him out. (And maybe spare ourselves from snapping jaws.)

The next few days were rough. The only way we could take Nolan outside for toileting was to carry him in the crate he stayed in all the time. He was very reluctant to leave it. Here he is on his second day with us: standing with three legs out, one leg in. He stayed in this position for a loooong time.

He developed a hardcore case of "stress colitis." That's fancy talk for explosive, unremitting, horrid-smelling diarrhea. So much of it. So often. Day after day. I've done so much carpet cleaning. (You know, I've never made a penny from affiliate links, but I will happily plant one right here for Nature's Miracle.)

This dog was such a basket case, in fact, I had to check with Farfel's Rescue about his backstory. They had described him as "a bit shy at first," but this he was beyond shy. He was a wreck. I texted the lovely woman from Farfel's and got the whole story.

When Bob learned this, he began indicating that he might not want to adopt this dog, after all. Nolan's brain probably isn't wired for human companionship, Bob conjectured.

But I knew we had a full two weeks to "try out" this dog. And I hoped that with enough affection, safety, peace, and consistency, he might begin to settle.

I wanted more than anything to avoid taking him to the vet for his gastrointestinal issues, because I knew it would only traumatize him more. Could strings be pulled with the Farfel's vets? Could we just give them a "sample" from Nolan (what a euphemism!) and get a prescription?

Nope.

​My sage friend Sara Webster told me what I didn't want to hear about the vet:

Sigh.

I bit that bullet and made an appointment.

By this point, Nolan was starting to make some progress. He'd graduated from his opaque Farfel's crate (see above) to a wire one that let him see out and get used to his surroundings. He'd even ventured out loose in the house a little. I hoped that the trauma of a car trip and vet visit wouldn't take him right back to square one.

On his sixth day with us, we took Nolan to the vet.

He survived.

He got meds.

​He got better.

And Bob's been won over. Nolan is a keeper! 🎉

I'm writing this on day ten. Nolan's belly is all better. He has an appetite. He has energy. He has a personality! Now all he needs is a new name.​ (Opinions of the following and suggestions welcome.)

​

I've said before that I am not a grammar Nazi. I have no interest in shaming anyone or trying to prove any kind of superiority. I promise.

I do believe, however, that many people—particularly businesspeople—want to write clearly and correctly, and I'm happy to help them achieve that goal.

So a while back, when a customer service rep typed "your welcome" to me, I shared the above screenshot on LinkedIn. I pointed out that it's an extremely common error and explained ​that when you say "you're welcome," you're creating a contraction of "you are welcome." I thought it might help some people better understand and remember the correct spelling.

(I did not​ write, or even imply, "Look how stupid this person is." I simply explained the correct spelling.)

I was surprised when I got this response from a "senior business development manager":

Huh.

I had to think about that just a bit.

While I was thinking, I did a bit of "research" (read: Googling) about this conviction that so long as we can understand each other, we shouldn't be fussing about apostrophes and spelling.

And I discovered that this senior business development manager's opinion was not unique. I found a meme that echoed his sentiment with just a touch more vulgarity:

I won't even comment on that missing apostrophe. I'll just address the question.

First—in my defense, I never correct people directly unless I know they want me to, and then I only do so privately.

But as for the "correctness" thing, I'll explain "why the fuck" it matters.

It matters because we live in a society. With conventions and expectations. And—occasionally—manners. We abide by certain rules to get along harmoniously. To establish credibility. To gain trust and respect. This is why you don't typically show up for a job interview barefoot or pick your nose when you're meeting your new neighbors. It's why you stand in line and wear pants in Starbucks. It's why your doctor doesn't buff his fingernails while he's listing your treatment options.

Also, writing is about connecting and communicating with our readers. We owe them the kindness of making our message as clear as possible. It's like holding a door open for them. It's polite. We're helping them along. We're putting in a good effort to save them trouble. We're showing them respect.

I admit that writing is a series of judgment calls, and I might write more casually on Twitter than I would on behalf of a higher education client. But fundamentally, I always try to think about the people reading my writing, and I try to treat them well.

So that's "the issue," and that's my position, for anyone who's wondering.

You're welcome.

Pandemic: bad.

Having to put down your beloved dog during a pandemic: extra bad.

Actually, I didn't have to do it myself—thank goodness. The wonderful, compassionate folks at Pets & Pals Veterinary Hospital in Lafayette, Colorado, have stayed open during this outbreak, and they handled the euthanasia. (Thank you, thank you, thank you.)

Below is a piece I wrote for my husband's dog photography website many years ago. I'll leave it here as a tribute to Little Guy, my funny, handsome, and tremendously comforting friend. ❤️

Congratulate me. Seriously. I deserve it.

This week, I finally gave a client a logo I started working on—yes—one year ago.

Want to know why? Because I am not a professional designer.

Why, you may ask, would I create a logo for a client if I am not a designer?

Excellent question.

The answer can be found somewhere in the neighborhood of “enthusiasm” and “curiosity.” Cross street: “naïveté.”

When I began freelancing (as a copywriter, not a designer) in 2016, I quickly decided that I wanted to learn how to use Adobe Illustrator (and maybe a few other applications in Adobe Suite). I started watching instructional videos and practicing and slowly, slowly acquiring knowledge.

But I realized I needed a professional to occasionally lean over my shoulder and give me some guidance. So when a “branding design” class opened up nearby—taught by a creative director I really admire—I paid for it within approximately two minutes and eagerly awaited the first class.

I was going to get to work on logos! Color palettes! Typography! With professional guidance!

The class convened. And it wasn’t quite what I was expecting. We focused a lot on positioning and strategic branding. We worked on articulating brands with words much more than with design. 

But at a certain point, I was given the assignment to develop a brand, complete with logo.

Rather than work for an imaginary client, I thought I’d try to help out a nonprofit. I found one right in my town, met with the managing director, and got going. After some preliminary work, it came time to create … the logo.

The creative director/teacher of my branding class gave me very friendly feedback on the designs I shared, but I could tell he was being way too forgiving. I knew I wasn’t finished with the logo by the time the class concluded.

I kept working. I got help from several designer friends. And eventually, with MUCH assistance, I came up with half a dozen logos. The client chose one, and just this week, I finished creating all the requisite formats, zipped the file, and sent it off. Ta-da!

Now, let me say that part of this year-long logo turnaround has to do with the nonprofit I worked with—how infrequently their board meets, and a definite lack of urgency on their end. But a big part of it has to do with how freaking difficult it is for a non-designer to create a logo.

Yes, I’ve worked closely with professional designers for 30 years. I’ve attended countless design conferences and events. I’m a member of AIGA. I know *something* about design. But I did not earn a degree in design. And this became painfully obvious. Because designing a logo is challenging in about a dozen different ways. And every challenge was amplified by my ignorance.

I learned a lot from this adventure, to be sure. But I won’t enumerate all the lessons I absorbed about typography alignment and CMYK values and Pantone workarounds and EPS files. Instead, I want to tell you my most important takeaways from my Very Challenging Logo Project.

My Three Commandments for Hiring Designers

I’ve felt all of these things throughout my career. But never so strongly as I do now. 

1) Give designers plenty of time.

​Most non-designers have a drastically skewed view of how long it takes to do anything design-wise. The advent of Photoshop contributed to this misperception. Non-designers think everything should take just a few keystrokes to accomplish. Never assume any such thing. Every aspect of design—researching, concepting, creating, tweaking, reviewing, etc.—takes time. Practice saying this with me now so you can say it to your designer later: “How much time do you need?”

2) Give designers plenty of money.

If you are a non-designer, I promise you this: Your designer knows more than you do about design. Designers have worked hard to become educated and savvy professionals. They are artists. They are technicians. They are problem-solvers and problem-preventers. They know how to help you. They are worth every penny. Pay them. Pay them well. Pay them on time.

3) Give designers plenty of respect.

I’ve been in the advertising/marketing business long enough to know that this needs saying. Repeating. Yelling. It’s closely tied with items #1 and #2 above. Don’t impose ridiculous deadlines. Don’t ignore invoices. Don’t wait until the last minute to answer questions. Don’t request changes because your wife doesn’t care for the color green. In fact, if you’re going to request any changes, preface them with this: “Let me know if you think this will compromise what you’re trying to accomplish with your design. If so, let me know. Please tell me what you think.”

Now. Does anyone need a logo? Because I know quite a few designers I’d be happy to recommend.

I have this idea. People may not like it.

Here's what I'm thinking: The world is not black and white. People are not all good or all bad. I know how much we love having villains and heroes, but that really isn't the way it works.

Think of your personal life. Those times when someone's behavior enrages you, you typically aren't really understanding their perspective or rationale. You make assumptions. You simplify. You get self-righteously pissed off.

But after the blow-up, the yelling, the tears, the silent treatment... if you're lucky, you talk. You listen. And you come to understand. More often than not, you realize that your fury wasn't really so appropriate.

What I want is a number. A number that represents how likely your perspective is to be accurate in any of those times you find yourself indignant. If your perspective were perfect during these moments, this number would be 100.

The number could never be 100.

It is my hypothesis that when we find ourselves angry—at a spouse, at a relative, and yes, even at a ideological adversary or politician—this number, on average, is 24.7—at most. Maybe it's 17.9. Or lower.

Let's call that average the Righteousness Quotient. Every time you find yourself upset about someone else's behavior or beliefs, you know that you're only this likely to be correct in all your assumptions.

My hope is that, if we all knew this number, we'd be a little more patient and circumspect. A little slower to react. A little more inclined to listen and understand. Less likely to go on the attack and dig in our heels.

I think we'd all be happier. Less angry, certainly. We'd probably spend less time excoriating one another. We'd spend less energy whipping up others to share in our fury. We'd think of this number—maybe some of us would even tattoo it on the backs of our hands—and we'd remember to slow down and ask questions and work to understand one another.

I think it might make for a better world.